Arboretum Obstetrics and Gynecology is committed to providing our patients with excellent quality medical care. In return, we respectfully request that you honor our credit policy.

If you are insured by a Managed Care Plan that specifies a co-pay when you see a specialist, our receptionist will collect your co-pay prior to your visit. We cannot bill patients for co-pays as it violates the contract that we have as providers on your health plan. Please be prepared at each of your visits to pay your co-pay. We accept Cash, Debit cards, VISA, Mastercard, and American Express. Unfortunately, we do not accept checks. Furthermore, if you have commercial insurance with a deductible or coinsurance, we will collect your responsibility prior to your visit.

As a courtesy, our office will file your insurance within 5 business days of the service date. You will not receive a statement from Arboretum Ob/Gyn until your insurance has either paid their portion of the charges or denied payment of the claim. Denials are often due to your deductible not being satisfied, a non-covered service defined by your plan, or non-eligibility in the plan at the time that the service was rendered.

Upon receiving your first statement, the balance is due immediately. Failure to pay your balance within 30 days after receipt of your statement will result in a final notice to you and further failure to satisfy your balance due will result in your account being turned over to a collection agency. At this time we would not be able to continue providing your medical care.

If you are a self-pay patient, please keep in mind that we will do our best to advise you of any additional changes. Any lab tests, pap smears, blood work or biopsies will be sent to an outside lab and you will be billed by the lab at a later date. Please remember that you are fully responsible for any lab work performed by an outside lab as well as for all of our in-office charges.

If you have any questions regarding your insurance please call our office at (704) 341-1103 and press 5. We thank you for observing our credit policy and creating a good patient/physician relationship.